Return Window

Request your return through our return portal and drop it off with the carrier within 10 days of delivery.

Items must be unworn, unwashed and undamaged, with all original tags attached. Items with odors (perfume, smoke), makeup marks, stains or signs of wear will not be accepted. Rave On Trend holds final discretion on all returns.

Local Pickup Orders

For local pickup orders, the 10-day return and exchange window starts on the date the order is ready for pickup and the pickup notification is sent, regardless of when it is collected. Eligible returns must be submitted through the return portal and dropped off or handed to the carrier within that window.

Return Eligibility

All returned items must be in their original condition, unused, and in the original packaging as received. We reserve the right to deny a refund if the returned item is not in the same condition as it was sent, is a clearance item or was purchased using a final-sale discount code, or is damaged, worn, altered, or missing parts not due to our error. Items that do not meet these conditions will not be eligible for a refund.

Refunds

If you requested a refund to your original payment method, please allow 3–5 business days for processing once your return is received. You will be notified by email once your return has been processed. Depending on your bank, please allow up to two billing cycles for the credit to appear on your statement.

Eligible returns with Redo Coverage ($3.98, available at checkout) include a free return label and no return fee. For eligible returns to the original payment method, customers who did not purchase Redo Coverage will have a $10 return shipping and handling fee deducted from their refund. The fee applies per return package, not per item.

If you are returning items from multiple orders, please note that each order must be submitted separately through the return portal. Do not combine multiple orders into one package. This helps our team process your return quickly and accurately.

Start a return here

Store Credit

During the return process, you have the option to choose store credit instead of a refund. Returns for store credit also include a free return label, even without Redo Coverage. As a thank you for choosing store credit, you will also receive an additional $5 bonus credit to use on your next order.

Please note that once store credit has been selected, we are unable to modify the outcome. We cannot issue a refund once store credit has been chosen.

Exchanges

The first exchange on each order is free. A second exchange on the same order is subject to a $10 exchange fee. Exchange requests must be submitted within 10 calendar days of delivery for shipped orders or the ready-for-pickup notification for pickup orders. You are welcome to exchange your item for anything available on our site. You are not limited to the same product. If the replacement costs more, the customer pays the difference. If it costs less, the balance is issued as store credit.

Once your return is approved, your new order will be shipped and you will receive a new tracking email.

We also offer Instant Exchange for those who don't want to wait. Your replacement order ships right away, and a temporary hold for the full price of the replacement items will be placed on your card. The original items must be handed to the carrier within 10 calendar days of submitting the Instant Exchange. Otherwise, the payment method on file will be charged for the replacement items.

Sets

Items purchased as a set from our Sets collection are sold together at a special set price and can only be returned or exchanged as a complete set. Individual pieces from a set cannot be returned, refunded or exchanged separately.

To return or exchange a set, all pieces included in the set must be sent back together in their original condition, with all original tags attached. Refunds and store credit are issued for the full set price paid.

All other return and exchange guidelines, including the 10-day return window, return fees and final sale restrictions, apply to sets as well.

Final Sale

Items discounted 20% or more, BOGO orders and items marked final sale cannot be returned or exchanged. Redo Coverage does not override these restrictions. Gift cards are non-refundable. Final sale items are clearly marked on their product pages. No exceptions can be made.

Lost or Missing Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost, stolen, or misplaced packages. We recommend selecting a secure delivery location and monitoring tracking updates closely. As a courtesy, if an order is lost in transit or marked as delivered but not received, we may issue store credit at our discretion. Orders shipped to seasonal, vacation, summer, camp, or temporary addresses are not eligible for replacement, reimbursement, or store credit if marked as delivered by the carrier. Customers are responsible for ensuring someone is available to receive and secure the package at these locations. Refunds will not be issued for lost packages. For support, please contact us at office@raveontrend.com.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 5 days of delivery. Include your order number and clear photos of the damage. Requests made after 5 days will not be eligible for replacement.

International Orders

International orders follow the same return guidelines as domestic orders. We do not provide return labels for international orders. International customers are responsible for arranging and paying for their own return shipping. All international returns must be approved through our online return system. Drop-off is not available for international orders. Final sale restrictions apply to international orders as well. We are not responsible for international packages until they have been received and processed by our team.

Chargeback Policy

We take fraudulent chargebacks seriously and have a zero-tolerance policy for chargeback abuse.

A chargeback occurs when a customer disputes a charge directly with their bank rather than reaching out to us first. We understand that legitimate concerns arise, and we genuinely want to help resolve any issue before it reaches that point. Please contact us before initiating a dispute. We are always happy to assist.

All chargeback cases are reviewed thoroughly. Customers who file chargebacks are flagged in our system, and any future orders placed by flagged customers will be automatically cancelled and refunded.

Once a chargeback has been submitted, we are unable to send replacement orders, issue refunds, or provide further assistance on the matter. The dispute is then handled entirely by your financial institution.

If you have a concern about your order, please reach out to us at office@raveontrend.com before taking any action. We're here to help.

Unresolved or Abandoned Returns

For returns that require additional information or clarification from the customer, we will contact the customer regarding the return.

If we do not receive a response from the customer within 30 days of our initial request, the return may be considered abandoned. Any merchandise associated with an unresolved return may be donated or otherwise disposed of at our discretion.

EU Right of Withdrawal (European Union customers only)

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. To exercise your right of withdrawal, click here: https://raveontrend.myshopify.com/apps/redo/returns-portal/login?withdraw=true Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund. We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us. This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.